Refunds & Cancellation Policy
Returnable Items
- Change of Heart: Return unopened, unused items within 15 days of purchase for full refund (minus shipping)
- Incorrect or Damaged Items: Contact within 7 days of delivery for replacement or full refund
How to Request a Return/Refund
- Contact Methods:
- Email: info@asarnaturals.com
- WhatsApp: [Insert Phone Number]
- Required Information:
- Order number
- Contact details
- Reason for return/refund
Return Process
- In-Store Returns: Bring unopened product with original receipt
- Online Returns:
- Receive return shipping label
- Return unopened product
- Refund Timeline: Processed within 7 business days via original payment method
Non-Returnable Items
- Opened or used products
- Missing original receipt
- Returns after 15 days
- Claims for incorrect/damaged items after 7 days
Order Cancellation
- Cancel before shipping
- After shipment, return policy applies
Reasons for Order Cancellation
- Out-of-stock items
- Pricing errors
- Payment declined
Our Commitment
Your satisfaction is our priority. Questions? Contact our customer service team.
